As many of you may know, I sent my Ninja 2 in for repair a few weeks ago due to a faulty HDMI input that was no fault of any mistreatment on my behalf. When I sent it in (on a Wednesday) they confirmed that they had received it and promised me to have it returned within one to four business days. Theoretically, this means it should have been back to me over a week and a half ago.
Yesterday I sent an email their way, questioning what had happened with the unit since I hadn't received any updates on it yet. Today I received back a plethora of emails apologizing and confirming that my unit was officially moving along the repair process. It was put "on the bench" as they call it at around 7pm today, and had been shipped out with a new outer casing within 45 minutes. The kicker was the note they attached with the shipping confirmation - letting me know that there was "extensive damage to the outer case of the unit, but it has been repaired anyway and shipped out."
If this unit actually makes it back to me in the promised two days I will be absolutely amazed, 0/10 for customer service Atmos - zero out of ten.